Frequently Asked Questions

Please stop the use of actives such as exfoliants, benzoyl peroxide, and retinol 5 days prior to your appointment. It is also encouraged to remove your makeup prior to your appointment to maximize your appointment time. However if you are unable to do this, Sarah will happily remove it for you.

All that is needed space wise is an area that can fit a massage table and small side table and is somewhere that you feel comfortable receiving treatment. Sarah also asks that you prepare any required parking materials (i.e. temporary parking permits) before her arrival if your street is permit parking only and you do not have a driveway for her to park in.

Sarah alots an extra 30 minutes in your treatment time to accomodate setting up and breaking down her equipment. For example if your appointment is at 1:00 PM and it is a 90 minute treatment, you can expect Sarah to be packed up and leaving by 3:00 PM.

You may cancel or reschedule 24 hours before your appointment. Cancellations made within 24 hours of your appointment will be charged 50% of the scheduled service cost. No show appointments will be charged 100% of the scheduled service cost.

The best facials to do while pregnant are: The Dream State, The Cloud Nine, The Daydream, and The Starlight. However it is always recommended to check with your doctor before any receiving aesthetic treatment.

It is not recommended to receive facial massage if you have active inflamed acne. Sarah will adjust your massage to focus more on the head, neck, shoulders, décolletage, and hands.

If you have booked The Moonbeam there may be some downtime. Peeling, flaking, tightness, and dryness are totally normal skin responses after receiving The Moonbeam. Your skin can sometimes look a little worse in the days immediately following the treatment (i.e. enlarged pores, roughness, dryness, redness) but those symptoms will subside over the next week or two and ultimately result in smoother, brighter, firmer, and clearer skin.

**Please note that it is absolutely essential to stay out of the sun for 24-48 hours following this treatment and ensure that you are extra diligent about applying your SPF over the next few weeks. Please also avoid wearing makeup, steam/saunas, intense exercise, or anything that will create excessive heat in the face for 24-72 hours post treatment. Discontinue use of any actives (i.e. exfoliants, retinol, benzoyl peroxide) for 5-7 days post treatment. And most importantly, do not pick at any flaking or shedding skin.

The best way to determine what facial is best for you would be to book a virtual skin consultation with Sarah so that you can discuss your skin goals. You can also find which concerns each facial addresses in their descriptions on the service page.

It is recommended to get a facial every 4 to 6 weeks to maintain results. If we are treating a specific skin concern such as pigmentation, acne, scarring, fine lines/wrinkles etc... Usually a series of 3-6 facials is needed to maximize your results.

Sarah offers every new client $25 off their first house call. She also offers a referral discount. If you refer someone to Sarah and they book, you will receive $25 off your next treatment. If you post about the positive results of your treatment and tag @skinbysarahrose on social media (either on stories or as a post) you will receive $15 off your next treatment or a free buccal massage add on.

All products used are clean, non toxic, and specifically vetted by Sarah to meet these standards.